Customer Service

 We at Acorns and Oaks want your shopping experience to be as enjoyable as possible.  If you have any questions or concerns, please contact us at pamela@acornsoaks.com.  Customer service is a high priority and in most cases we will get to your emails in 24 hours.

What forms of payment do you take?

We accept PayPal and credit cards through PayPal.  You do not need a PayPal account to pay, just select "pay with a credit card" or "contuinue" to use your regular credit card.

We will also accept email money transfers, money orders or personal cheques.  Please email us your order if this is your preferred method of payment.  Keep in mind that a money order or cheque will take a little longer, as it takes time for them to arrive, and a little longer for your cheque to clear.

 
How long will it take for my order to arrive?

We process orders Monday-Saturday (excluding holidays).  Please allow approximately 24 hours for processing.   Your order will be shipped via Canada Post from our location in Alberta’s beautiful Peace Country.  We usually ship Canada Post Expedited, but most smaller orders in Western Canada will be shipped Xpress post.  Special order items may take up to 6 weeks for delivery if sent from Canada, and any items from the United States may be delayed going through customs.  If there are any delays, we will notify you immediately.

What currency are your prices in?

All prices are in Canadian dollars.

Not happy with your purchase?

Our products (except ‘Clearance’ items), can be returned for a complete refund within 14 days of receiving your purchase. Returned items must be unwashed, unused and in original packaging. Please email us before you return your purchase. When we receive the items and they have been assessed, we will refund the cost of the items.  You are responsible for shipping costs, and you should consider insuring your package.  Any mistakes on our part will be remedied asap at no cost to you.

 

Damaged or defective product?

Please contact us if the product is defective. We will do everything possible to make sure that you are happy with your purchase, and will be happy to work with the manufacturer to ensure the product is replaced or repaired.  The majority of manufacturers prefer retailers to refer customers to them when they have problems, so we will direct you to the appropriate manufacturer, and do what we can to help you in the meantime.  Naturally, products that are not properly cared for will not be replaced.  Please contact us or refer to the manufacturer for care instructions.